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Employee Attitudes Regarding Electronic Mail Policies

A Case Study

Blaine Goss

Charles Townley

New Mexico State University

Valerie J. Horton

Mesa State College, Colorado

This study investigates employee attitudes toward e-mail and e-mail policies through a case study of e-mail users at a major university libmry. The study employs a triangulation methodology (interviews, questionnaires, and focus groups) to determine how the employees use e-mail, what problems they have with it, and how they feel about policies for e-mail management. Results indicate strong differences in attitudes based on job position (faculty, professional, and classified) and frequency of e-mail usage. Data indicate that those who use e-mail most frequently have more favorable attitudes about it than less frequent users. They are more opposed to policies that regulate their e-mail communication. Qualitative data indicate that employees generally prefer guidelines to restrictive policies for e-mail communication.

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