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Assessing Emotionality in Organizational Conflicts

University of Portland

Raymond W. Preiss

University of Puget Sound

The level of emotions remaining after an organizational conflict has the potential to alter the trajectory of organizational relationships. One hundred seventy-four employees and supervisors reported their memories of a conflict. Results from 11 different organizations indicate that the emotional nature of the recollected narratives increased if the conflicts were perceived as unresolved, remembered as an ongoing series of events, or discussed with the other persons involved in the exchanges. Also, the intensity of the recollected narratives of organizational conflict interactions was greater if the respondents were supervisors or managers or if the other persons involved were administrators. The ways recollected emotional narratives may affect future conflictual interactions and organizational relationships are discussed.

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