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Management Communication Quarterly
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Speaking Up

Identifying Employees’ Upward Dissent Strategies

Jeffrey W. Kassing

Arizona State University West

Previous researchers have considered the nature of dissent as well as the audiences to whom employees express dissent. Absent in these treatments is a specific focus on the actual dissent strategies that employees use. The purpose of this study was to assess strategies employees use to express upward dissent within contemporary organizations. Employees completed a survey instrument that asked them to provide a dissent account. Five distinct strategies emerged from an interpretive thematic analysis of the accounts. Results indicated that employees used direct-factual appeal, repetition, solution presentation, circumvention, and threatening-resignation strategies for expressing upward dissent.

Management Communication Quarterly, Vol. 16, No. 2, 187-209 (2002)
DOI: 10.1177/089331802237234
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