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Information Adequacy and Job Satisfaction during Merger and Acquisition

Hewitt Associates

Steven K. May

Lawrence B. Rosenfeld

University of North Carolina at Chapel Hill

The purpose of this investigation was to examine relationships among dimensions of information adequacy and job satisfaction in an organization newly created through the acquisition of one Chinese Internet company by another. Findings highlight differences between former employees of the acquired versus acquiring companies that need to be taken into account when communicating with employees of the new organization. Results also support the conclusion that information adequacy is not always positively related to employee job satisfaction and that information should be communicated to employees only when it is carefully designed and delivered purposefully. Communication during a merger needs to vary in its openness, depending on the nature of the information to be communicated, the goals of the organization, the specific needs and concerns of the employees, and the different needs and expectations of acquiring and acquired company employees.

Key Words: merger • acquisition • information adequacy • job satisfaction • China

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