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Management Communication Quarterly
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Online Consultation

E-Democracy and E-Resistance in the Case of the Development Gateway

Susan Ainsworth

University of Sydney

Cynthia Hardy

University of Melbourne

Bill Harley

University of Melbourne

To explore the implications of the Internet for the relationship between organizational communication and power, this article compares two online forums established in response to the introduction of a new e-organization: the Development Gateway. The article analyzes postings to the forums to explore the capacity of the Internet to foster democracy, and to investigate how power and resistance are exercised through this medium. Findings show that, rather than equate resistance with participation, as some models of democracy do, the dynamics of power and resistance are more complex, and resistance and power can take participative and nonparticipative forms.!

Key Words: e-democracy • power • resistance • online consultation

Management Communication Quarterly, Vol. 19, No. 1, 120-145 (2005)
DOI: 10.1177/0893318905276562
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[Abstract] [PDF]