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Management Communication Quarterly
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Accomplishing Knowledge

A Framework for Investigating Knowing in Organizations

Timothy Kuhn

University of Colorado at Boulder, tim.kuhn{at}colorado.edu

Michele H. Jackson

University of Colorado at Boulder

This article proposes a shift in how researchers study knowledge and knowing in organizations. Responding to a pronounced lack of methodological guidance from existing research, this work develops a framework for analyzing situated organizational problem solving. This framework, rooted in social practice theory, focuses on communicative knowledge-accomplishing activities, which frame and respond to various problematic situations. Vignettes drawn from a call center demonstrate the value of the framework, which can advance practice-oriented research on knowledge and knowing by helping it break with dubious assumptions about knowledge homogeneity within groups, examine knowing as instrumental action and involvement in a struggle over meaning, and display how patterns of knowledge-accomplishing activities can generate unintended organizational consequences.

Key Words: knowledge • power • social practice theory • pragmatism

This version was published on May 1, 2008

Management Communication Quarterly, Vol. 21, No. 4, 454-485 (2008)
DOI: 10.1177/0893318907313710
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