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"In Case You Didn't Hear Me the First Time"

An Examination of Repetitious Upward Dissent

Arizona State University

This study explores how employees express dissent to management about the same issue on multiple occasions across time (i.e., how they practice repetition). Employees completed a survey instrument reporting how often they used varying upward dissent tactics, how often and for how long they raised the same issue, and how they perceived their supervisors responded to their concerns. Results indicate that employees relied predominantly on competent upward dissent tactics but that they adopted less competent and more face-threatening tactics as repetition progressed. In addition, employees' perceptions of their supervisors' responses to repetition related to the overall duration of repetition but not to the frequency with which employees raised issues or the amount of time that elapsed between dissent episodes.

Key Words: employee voice • employee dissent • upward dissent • upward communication

Management Communication Quarterly, Vol. 22, No. 3, 416-436 (2009)
DOI: 10.1177/0893318908327008


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