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Management Communication Quarterly
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Conversing About Performance

Discursive Resources for the Appraisal Interview

Michael E. Gordon

Rutgers, The State University of New Jersey

Lea P. Stewart

Rutgers, The State University of New Jersey

Despite its acknowledged importance, performance appraisal (PA) continues to be one of the most persistent problems in organizations, especially the appraisal interview (AI) component of PA, for which many techniques have been attempted with only mixed success. The authors conceptualize the AI as a "conversation about performance" and draw on an extensive review of the communication literature to identify the discursive resources available to the organization, the appraiser, and the appraisee for improving the preparation for and conduct of a conversation about performance. The authors' conceptualization extends research on PAs by identifying methodologies and conceptual underpinnings with connections to interpersonal, organizational, and mass communication scholarship.

Key Words: discursive resources • appraisal interviews • performance appraisal

Management Communication Quarterly, Vol. 22, No. 3, 473-501 (2009)
DOI: 10.1177/0893318908327159
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