This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Citation Map Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via HighWire Citing Articles via Google Scholar Citing Articles via Scopus Google Scholar Articles by Miller, K. I. Articles by Ellis, B. H. Search for Related Content Social Bookmarking                         What's this?

Occupational Differences in the Influence of Communication on Stress and Burnout in the Workplace

Michigan State University

Eric G. Zook

Michigan State University

Beth Hartman Ellis

Michigan State University

This article reports on research that explored the experience of stress and burnout, and the influence of communicative variables on stress and burnout, in four distinct employee groups within a single organization. Research and theory reviewed suggest that distinctions in job characteristics and organizational subcultures should influence relationships among stressors, burnout, and communicative behaviors for different occupations. The research conducted bears this out. There were not large differences among employee groups in terms of levels of stress, burnout, and satisfaction, or in the relationships between stressors and burnout and between burnout and satisfaction. However, the role of communication in the burnout process varied in the different employee groups. Participation in decision making had a large impact on burnout for administrative employees and support from co-workers had a large effect on burnout for nursing employees.

Management Communication Quarterly, Vol. 3, No. 2, 166-190 (1989)
DOI: 10.1177/0893318989003002002


CiteULike    Complore    Connotea    Del.icio.us    Digg    Reddit    Technorati    Twitter    What's this?

This article has been cited by other articles:

				J. S. Sass and M. Mattson When Social Support is Uncomfortable: The Communicative Accomplishment of Support as a Cultural Term in a Youth Intervention Program Management Communication Quarterly, May 1, 1999; 12(4): 511 - 543. [Abstract] [PDF]

				K. MILLER, M. BIRKHOLT, C. SCOTT, and C. STAGE Empathy and Burnout in Human Service Work: An Extension of a Communication Model Communication Research, April 1, 1995; 22(2): 123 - 147. [Abstract]

				E. B. Ray and K. I. Miller The Influence of Communication Structure and Social Support on Job Stress and Burnout Management Communication Quarterly, May 1, 1991; 4(4): 506 - 527. [Abstract]

				K. I. MILLER, B. H. ELLIS, E. G. ZOOK, and J. S. LYLES An Integrated Model of Communication, Stress, and Burnout in the Workplace Communication Research, June 1, 1990; 17(3): 300 - 326. [Abstract]