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Management Communication Quarterly
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A Comparison of Two Methods of Managerial Selection

Employment Interviews Versus Communication-Based Assessment Centers

Michael J. Papa

Ohio University

This study compared employment interviews with communication-based assessment centers as managerial selection tools. During a three-year period all job applicant finalists for midlevel management positions in a large corporation were placed in one of two selection settings, employment interviews or assessment centers. In the employment interview setting applicant finalists (N = 174) interviewed with one personnel representative and two managers. In the assessment center setting applicant finalists (N = 174) performed in simulations that were judged by trained assessors. In all, 29 midlevel managers were selected on the basis of interview performance; 27 as a result of assessment center performance. After one year of employment the midlevel managers were evaluated by their superiors and subordinates using standardized job performance scales. The managers selected by communication-based assessment centers received higher interpersonal, productivity, and problem-solving ratings than did managers selected by the interview method.

Management Communication Quarterly, Vol. 3, No. 2, 191-218 (1989)
DOI: 10.1177/0893318989003002003


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M. E. Gordon and L. P. Stewart
Conversing About Performance: Discursive Resources for the Appraisal Interview
Management Communication Quarterly, February 1, 2009; 22(3): 473 - 501.
[Abstract] [PDF]