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Measuring Uncertainty within Organizational Relationships

An Analysis of the Clues Instrument

South Dakota State University

John L. Petelle

University of Nebraska

The article examines the CL7 instrument as a potential measurement for organizational researchers pursuing their investigations in the area of relational uncertainty and uncertainty reduction. The article includes an overview of the CLUES (CL7) instrument, a discussion of the instrument's reliability and validity, and its application to organizational communication research. The article suggests that the CL7 instrument has demonstrated unidimensionality in low-context cultures, high reliability, and known validity in a wide array of relational types.

Management Communication Quarterly, Vol. 6, No. 2, 180-203 (1992)
DOI: 10.1177/0893318992006002004


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