This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Citation Map Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via HighWire Citing Articles via Google Scholar Citing Articles via Scopus Google Scholar Articles by Glaser, S. R. Search for Related Content Social Bookmarking                         What's this?

Teamwork and Communication

A 3-Year Case Study of Change

University of Oregon

This 3-year research project assessed the effectiveness of a teambuilding intervention among a group of department leaders who supervised a fire management unit working in the forests of the western United States. The intervention began with a 3-day retreat that covered three basic areas: communication skills, consensus building, and collaborative problem solving. Four months later, a 1-day follow-up session was held, and 6 months after that, another 3-day retreat. For each of the following 2 years, every team member was again interviewed, and a 2-day follow-up session was held. Researchers conducted interviews prior to the intervention and each of the follow-up sessions. Three years after the intervention began, group members reported substantial improvement in their teamwork including: (a) an increase in the ability to raise issues and manage conflict, (b) an increase in mutual praise, support, and cooperation, (c) clarification of roles and responsibilities, and (d) long-term commitment to teamwork and innovation.

Management Communication Quarterly, Vol. 7, No. 3, 282-296 (1994)
DOI: 10.1177/0893318994007003003


CiteULike    Complore    Connotea    Del.icio.us    Digg    Reddit    Technorati    Twitter    What's this?

This article has been cited by other articles:

				P. R. Gamble and C. E. Kelliher Imparting Information and Influencing Behaviour: An Examination of Staff Briefing Sessions Journal of Business Communication, July 1, 1999; 36(3): 261 - 279. [Abstract] [PDF]

				J. A. Kolb Let's Bring Structure Back: A Commentary Management Communication Quarterly, May 1, 1996; 9(4): 452 - 465. [Abstract]

				W. A. Haskins Freedom of Speech: Construct for Creating a Culture Which Empowers Organizational Members Journal of Business Communication, January 1, 1996; 33(1): 85 - 97. [Abstract] [PDF]

				M. L. Tucker, K. S. Powell, and G. Dale Meyer Qualitative Research in Business Communication: A Review and Analysis Journal of Business Communication, October 1, 1995; 32(4): 383 - 399. [Abstract] [PDF]

				S. Zamanou and S. R. Glaser Moving toward Participation and Involvement: Managing and Measuring Organizational Culture Group Organization Management, December 1, 1994; 19(4): 475 - 502. [Abstract]