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Facing and Coping with Uncertainty During Organizational Encounter

DePaul University

Drawing from previous "encounter" work by several researchers, this investigation identifies the types of uncertainty new hires experience and documents newcomers' information-seeking strategy preferences and target reliance patterns for coping with different forms of uncertainty. Organizational newcomers' (n = 200) uncertainty narratives reveal that new hires experience some uncertainty types more than others. Information-seeking strategy preference patterns reported in the article closely parallel those described by Miller. These patterns, although not affected by uncertainty type, are influenced by information-seeking strategy targets. New hire information target preferences were found to be influenced by type of uncertainty. Findings make a strong case for broadening the operationalization of information-seeking targets to include both intra- and extraorganizational sources. The final portion of the article discusses study limitations and directions for future research.

Management Communication Quarterly, Vol. 8, No. 2, 190-224 (1994)
DOI: 10.1177/0893318994008002003


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