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Management Communication Quarterly
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Article

Accomplishing Knowledge: A Framework for Investigating Knowing in Organizations

Timothy Kuhn* and Michele H. Jackson

* To whom correspondence should be addressed. E-mail: tim.kuhn{at}colorado.edu.


  Abstract
This article proposes a shift in how researchers study knowledge and knowing in organizations. Responding to a pronounced lack of methodological guidance from existing research, this work develops a framework for analyzing situated organizational problem solving. This framework, rooted in social practice theory, focuses on communicative knowledge-accomplishing activities, which frame and respond to various problematic situations. Vignettes drawn from a call center demonstrate the value of the framework, which can advance practice-oriented research on knowledge and knowing by helping it break with dubious assumptions about knowledge homogeneity within groups, examine knowing as instrumental action and involvement in a struggle over meaning, and display how patterns of knowledge-accomplishing activities can generate unintended organizational consequences.

First published on March 19, 2008, doi:10.1177/0893318907313710

Management Communication Quarterly 2008;21:454.

A more recent version of this article appeared on May 1, 2008

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